Terms of Service

These Terms of Service ("Terms") govern your access to and use of SocialFix (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. The Service

SocialFix lets you connect social media accounts (Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Pinterest) and schedule content to be published to them on your behalf. You're responsible for the content you create, upload, and schedule through the Service.

2. Accounts

• You must provide accurate information when creating an account and keep your password secure.
• You're responsible for all activity that happens under your account.
• You must be at least 16 years old to use the Service.
• Workspace owners can invite team members with different roles (owner, member, client-viewer) and are responsible for managing who has access to their workspace.

3. Connected platforms

When you connect a social media account, you authorize us to publish content to it on your behalf via that platform's official API, using only the permissions you grant during authorization. You can revoke this access at any time from Settings → Accounts. Your use of each connected platform remains subject to that platform's own terms of service.

4. Acceptable use

You agree not to use the Service to:

• Post content that is illegal, infringing, defamatory, or violates a connected platform's policies.
• Attempt to gain unauthorized access to the Service or other users' accounts.
• Interfere with or disrupt the Service's infrastructure.
• Use the Service to send spam or engage in coordinated inauthentic behavior.
• Reverse-engineer or resell the Service without our written permission.

We may suspend or terminate accounts that violate these terms.

5. Plans and billing

• Free, Pro, and Agency plans have different limits on connected platforms, monthly posts, and team seats, described on our pricing page.
• Paid subscriptions are billed through Paddle or Lemon Squeezy (web) or through the Apple App Store / Google Play via RevenueCat (mobile), and are subject to those providers' payment terms.
• Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the current billing period.
• Fees are non-refundable except where required by law.

6. Your content

You retain all ownership rights to the content you upload and schedule. You grant us a limited license to store, process, and transmit that content solely to operate the Service — for example, to publish it to the platforms you've connected at the time you've scheduled.

7. Service availability

We aim to keep the Service reliable, but scheduled posts depend on third-party platform APIs being available. We retry failed publishes automatically, but we're not liable for posts that fail to publish due to a connected platform's outage, policy change, or API changes outside our control.

8. Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, SocialFix is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including lost revenue or lost content.

9. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms, with notice where practical.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you directly.

11. Contact us

Questions about these Terms? Use the "Submit Ticket" link in the site footer, or email support@socialsfix.com.

Also see our Privacy Policy.