Privacy Policy

SocialFix ("we", "us", "our") provides a social media scheduling service that lets you connect your social media accounts and plan, schedule, and publish content across them. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

• Account information: name, username, email address, and password (stored as a salted hash, never in plain text) when you sign up, or your name/email from Google if you sign in with Google.
• Connected social accounts: when you connect Instagram, Facebook, TikTok, X, LinkedIn, YouTube, or Pinterest, we receive and store an encrypted OAuth access token (and refresh token, where provided) so we can publish content on your behalf and check connection health. Tokens are encrypted at rest with AES-256-GCM.
• Content you create: post captions, media (images/video) you upload, tags, and scheduling times.
• Billing information: if you subscribe to a paid plan, our payment processors (Paddle or Lemon Squeezy on web, Apple/Google via RevenueCat on mobile) handle your card or app-store payment details directly — we never see or store your full card number. We receive and store your subscription status and plan tier.
• Usage data: log data such as IP address, browser type, and pages visited, collected automatically to keep the service secure and reliable.

2. How we use your information

• To publish your scheduled posts to the social platforms you connect, at the times you choose.
• To authenticate you and maintain your session.
• To enforce plan limits (number of connected platforms, posts per month, team seats).
• To send transactional notifications you've opted into (e.g. post failures, billing reminders) once email delivery is enabled.
• To provide customer support and respond to your requests.
• To detect, investigate, and prevent fraudulent or unauthorized use of the service.

We do not sell your personal information.

3. How we share your information

We share information only where necessary to operate the service:

• Social platforms (Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Pinterest) — to publish the content you schedule, using the permissions you explicitly grant during account connection.
• Payment processors (Paddle, Lemon Squeezy, RevenueCat, Apple, Google) — to process subscription payments and sync your plan entitlement.
• Infrastructure providers hosting our servers, database, and file storage.
• Law enforcement or regulators, only where required by law.

4. Data retention

We retain your account and content data for as long as your account is active. If you delete a connected social account, we delete its stored access tokens immediately. If you close your SocialFix account, we delete your personal data within 30 days, except where we're required to retain records for legal or accounting purposes.

5. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data (via your account Settings).
• Request deletion of your account and associated data.
• Disconnect any social account at any time from Settings → Accounts, which immediately revokes our stored token for it.
• Export your scheduled post data.

To exercise any of these rights, contact us using the details below or use the "Submit Ticket" link in the site footer.

6. Cookies

We use essential cookies to keep you signed in and remember your theme preference (light/dark). We don't use third-party advertising or tracking cookies.

7. Security

We encrypt social account tokens at rest, hash passwords with bcrypt, and serve the entire application over HTTPS. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.

8. Children's privacy

SocialFix is not directed at children under 16, and we do not knowingly collect data from them.

9. Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you directly.

10. Contact us

Questions about this policy or your data? Use the "Submit Ticket" link in the site footer, or email us at privacy@socialsfix.com.